Monthly Archive for April, 2006

I have been working as a customer service representative for nearly two years. One thing which keeps me going are the humorous ones. Ever heard people laughing about the dumbest customer calls? I have experienced a few myself. Here are a few.

1. One fine day, I had a customer who called for resetting his domain password. I did reset his password and conveyed it to him. It had two dollar signs in it. Believe me, the next thing he asked me was “Are the dollars in upper case or lower case?” I was at my wits’ end. I did not know whether to cry or laugh at this. As always, I was courteous and explained that the letters are in upper case and dollar sign is the one which is in the number four key on the keyboard.
2. One of my colleague was laughing his heart out after finishing a call. when asked why, his response was that the caller was not able to identify the # key on the keyboard. He has tried by all means to explain where it is located in the keyboard. After battling it out for 10 mins, the response from the caller was that he was using a US keyboard and not one from India. huh??????????
3. Once, I had a customer who was really grumbling about what has happened to his PC after all his service calls to India and he was at the point of throwing his PC out of the window. As a patient technician, I tried to help him starting from the basics. He was really irritated and he agreed to co-operate after a lot of persuasion from my end. His problem was that, after speaking to one of our tech he is not able to see anything in his screen. I looked at the previous case notes and found that the problem was with windows registry and it was sorted out. The tech has closed the ticket as resolved. I asked to check whether there was power in the PC and he said there was no power. I asked him to take off the power cords from the mains and plug it in again. He did so but there was no power coming on to the PC. I was curious enough to see whether there was power supply for his entire home. He said that it was gone after speaking to our last tech. I explained him that there was no problem with our tech or with the PC and it might be some problem with his local electricity board. He never agreed and was cursing how outsourcing has degraded the type of service they get. Controlling all my temper and at my softest voice, I asked him to check out with the neighbourhood. He dialled up one of his neighbours and found that there was a power failure in the locality. He went ahead and told me that it might be due to the changes our previous tech has done to his PC that the power in the locality has gone down. Grrrrrrrrrrrrrrhhhhhhhhhh!

Customer service calls can be humorous. Believe me. They are.