A customer service joke

Adding up to my post on humorous customer service calls, I have a joke to share with everyone. This was forwarded by my colleague and I really enjoyed this one as it involved Microsoft and its customer service.

Here it goes,

A plain computer illeterate guy rings tech
support to report that his computer is faulty.
Tech: What’s the problem?
User: There is smoke coming out of the power supply.
Tech: You’ll need a new power supply.
User: No, I don’t! I just need to change the startup
files.
Tech: Sir, the power supply is faulty. You’ll need
to re place it.
User: No way! Someone told me that I just needed to
change the startup and it will fix the problem! All I need is
for you to tell me the command.

10 minutes later, the User is still adamant that he
is right. The tech is frustrated and fed up.
Tech: Sorry, Sir. We don’t normally tell our
customers this, but there is an undocumented DOS command that will fix
the problem.

User: I knew it!
Tech: Just add the line LOAD NOSMOKE.COM at the end
of the CONFIG.SYS. Letme know how it goes.

10 minutes later.
User: It didn’t work. The power supply is still
smoking.
Tech: Well, what version of DOS are you using?
User: MS-DOS 6.22.
Tech: That’s your problem there. That version of DOS
didn’t come with
NOSMOKE. Contact Microsoft and ask them for a patch
that will give you ! the file. Let me know how it goes.

1 hour later.
User: I need a new power supply.
Tech: How did you come to that conclusion?
User: Well, I rang Microsoft and told him about what
you said, and he
started asking questions about the make of power
supply.
Tech: Then what did he say?
User: He told me that my power supply isn’t
compatible with NOSMOKE